Mobile request submission, Status notifications, HR approvals on mobile, Real-time updates
Streamline Employee Support with
HR Service Management
Manage employee requests, workplace incidents, and HR support operations through a centralized service management system designed for faster resolution and complete transparency.
Centralized HR Service & Incident Management
iTensiaHR enables organizations to manage employee queries, incidents, and service requests through structured workflows, real-time tracking, and accountable resolution processes.
Feature List
- Employee Service Requests
Employees can raise HR queries and support requests through a unified self-service portal. - Incident Management
Capture, track, and resolve workplace incidents with documented action history. - Workflow-Based Resolution
Assign ownership, define workflows, and ensure timely issue handling. - Real-Time Status Tracking
Provide visibility into request progress for employees and HR teams.
- Transparent workflows • Faster resolution • Accountable HR operations
Efficient HR Helpdesk Operations
Centralize employee support interactions and eliminate scattered email or manual tracking.
- Outcome: Faster issue resolution with structured HR operations.
HR Service Management Capabilities
Manage employee issues and service workflows efficiently with structured request handling and resolution tracking.
Employee Transparency. Faster Support. Centralized Requests
Employees can raise and monitor HR support requests easily.
Includes
- Self-service ticket creation
- Request categorization
- Attachments & descriptions
- Status visibility
Workplace Safety. Compliance Ready. Full Traceability
Track workplace incidents with accountability and audit trails.
Includes
- Incident reporting
- Ownership assignment
- Investigation tracking
- Resolution documentation
- Incident history logs
Structured Resolution. Reduced Delays. Operational Control
Automate request routing and approvals.
Includes
- Workflow automation
- Role-based routing
- Approval hierarchy
- Escalation handling
Service Accountability. Performance Visibility. Faster Closure
Ensure timely resolution through service monitoring.
Includes
- SLA definition
- Priority handling
- Response tracking
- Escalation alerts
Data Visibility. Process Improvement. HR Optimization
Analyze HR service performance and trends.
Includes
- Incident reports
- Resolution analytics
- Request trends
- Department-level insights
Built for Secure Workplace Governance
Maintain structured documentation, audit trails, and controlled access to ensure secure and compliant HR service operations.
Raise and Resolve Requests from Anywhere
Employees and HR teams can manage requests, incidents, and approvals securely through mobile and web access.
User Mobile App
- Face Recognition Login Secure, touchless access for fast authentication
- Punch In/Out & Leave Requests Clock in/out and submit leave on the go
- Timesheet Entry Log project and client time from your device
- Payslip Access View and download payslips and payroll history
- Notifications & Shift Calendar Receive alerts and view upcoming shifts
Kiosk App
- Face Recognition & PIN-Based Attendance Flexible options for secure on-site clock-in
- Visitor & Contract Worker Management Register and track non-employee access
- Device-Based & Work‑From‑Home Attendance Support Manage multiple attendance modes from kiosks or dedicated devices
Deliver Faster HR Support Experiences
Improve employee satisfaction with transparent, structured, and accountable HR service management.
Useful Links
Features
Kiosk
© 2026 iTensiaHR . All Rights Reserved.