Refund Policy
Effective date: Jan 10th, 2026
This Refund & Subscription Policy (“Policy”) applies to subscriptions for the iTensiaHR SaaS application and related services provided by iTensia International Technology LLC (“iTensia”, “we”, “us”, or “our”). It supplements and is subject to the Terms of Use, DPA, Privacy Policy and Disclaimer. Capitalized terms used but not defined herein have the meanings given in the Terms of Use.
Subscription types; trial periods
Subscription plans. iTensia offers subscription plans (monthly, annual, enterprise and other billing arrangements) as described in your Order Form or on our website.
Trial periods. If we offer a trial, the trial length and any trial limitations will be disclosed at signup. Unless expressly stated, trial use is limited and does not include a right to a refund of fees paid after trial conversion.
Billing, payment methods and invoicing
Payment methods. We accept the payment methods displayed at checkout (credit/debit card, ACH or other methods). By providing a payment method you authorize us (and our payment processors) to charge the method for all fees due under your subscription.
Invoicing. For customers billed by invoice, payment terms are set in the Order Form or invoice. Late payments may incur interest and collection costs as stated in the Terms.
Taxes. All fees are exclusive of applicable taxes, duties or levies. You are responsible for any taxes associated with your subscription, except taxes on iTensia’s net income.
Autorenewal
Subscriptions automatically renew at the end of each billing term for the same term and price (unless you or we give notice as set out in the Agreement). We will charge the payment method on file for renewal charges unless you cancel in accordance with Section 5.
We may change pricing for renewals upon notice in accordance with the Terms. If you do not agree to a price increase, you may cancel before the next renewal.
Cancellation; effective date; export of data
How to cancel. You may cancel your subscription by following the cancellation process in the iTensiaHR application or by contacting billing@itensiahr.com and following the procedures in your Order Form or Terms.
Effective date for cancellations:
- Monthly plans: cancellations take effect at the end of the current paid billing period. No prorated refunds will be provided for the remaining days of the period.
- Annual plans or prepaid terms: cancellations take effect at the end of the current paid term. Annual and prepaid fees are nonrefundable except as required by law or as expressly set out in an Order Form.
- Enterprise or custom agreements: cancellation and refund rights are governed by the applicable written agreement.
Data export. You are responsible for exporting your data before termination. After termination, we will retain and/or delete Controller Data in accordance with the Terms and DPA (typically a limited posttermination retention period to allow export, after which data may be deleted or anonymized).
Refunds and credits — general policy
No general refunds. Except as required by applicable law or as otherwise stated in an applicable Order Form, subscription fees are nonrefundable. When you cancel, access continues through the end of the paid term but no refunds or credits are provided for unused service time.
Prorations and credits. iTensia does not generally issue prorated refunds for partial periods. We may, in our discretion, issue account credits (not cash refunds) for billing errors or exceptional circumstances. Account credits expire as set out in your account or the applicable invoice.
Paid support, setup, implementation and professional services. Fees for onetime services, implementation or professional services are nonrefundable except as provided in a written agreement.
Exceptions and error corrections
Billing errors. If you believe you were billed in error, you must notify billing@itensiahr.com within thirty (30) days of the charge. We will investigate and, if we determine an error occurred, will correct the billing mistake and may issue a refund or account credit.
Payment processor or bank errors. Refunds that require reversal through a thirdparty payment processor or bank (for example, ACH reversals or chargebacks resolved in your favor) may be delayed pending processor timelines.
Chargebacks. If you initiate a chargeback with your bank for an authorized payment, we may suspend or terminate your account and you remain responsible for fees and costs. If the chargeback is reversed in our favor we will seek collection of the disputed amount and any associated fees.
Failed payments; suspension and termination for nonpayment
Failed payments. If renewal or other charges cannot be collected, we will notify you and attempt to collect payment. You remain responsible for unpaid amounts.
Suspension. We may suspend access to the Services for accounts with overdue balances following reasonable notice and according to the Terms.
Termination. If an account remains delinquent after a reasonable cure period (for example, thirty (30) days), we may terminate the account and pursue collection. Termination does not relieve you of your payment obligations.
Thirdparty payments and payroll disbursements
Thirdparty processors. Payments and payroll disbursements processed through thirdparty providers (banks, ACH processors, payroll partners) are subject to the terms of those providers. Fees associated with thirdparty processing or failed disbursements are nonrefundable and may be charged to you.
Payroll runs. If iTensia (or a designated payroll partner) processes payroll on your behalf, you must ensure funds and accurate data are provided by the deadlines. Mistakes caused by your late or incorrect instructions may not be eligible for a refund; corrective payroll runs and additional service fees may apply.
Refunds for statutory rights and jurisdictional exceptions
Consumer protections and applicable law. Nothing in this Policy limits rights you may have under applicable consumer protection laws or other mandatory legal rights that require refunds or different cancellation mechanics. Where local law provides greater consumer rights (for example certain jurisdictions’ coolingoff periods), we will comply with such laws.
Government payments and compliance. Refund rights do not apply to payments we are required to remit to authorities or third parties on your behalf once remitted.
Disputes and adjustments
Dispute procedure. To dispute a charge or request an adjustment, contact billing@itensiahr.com with supporting information. We will investigate and respond within a reasonable time.
Evidence and cooperation. You must provide reasonable documentation to support a refund or dispute claim. We will cooperate with payment processors and banks in investigating disputes.
Changes to this Policy
We may update this Policy from time to time. Changes will be effective as of the “Effective date” stated at the top and will be posted at our site or provided by email to account administrators where required. Continued use of the Services after changes constitute acceptance of the updated Policy.
Contact information
For billing, cancellation or refund questions contact:
iTensia International Technology LLC
Billing: billing@itensiahr.com
Legal: legal@itensiahr.com
Address: 2823 Birch Terrace, Davie, FL 33330
Governing law and integration with Terms of Use
This Policy is subject to and incorporated into the iTensia Terms of Use. Governing law and dispute resolution are as set out in the Terms of Use (Florida law; arbitration in Broward County, Florida), unless a court has mandatory jurisdiction over a specific claim.
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